Integrative Appointments
For the Integrative GP service Dr Lisa works with people on a broad range of illnesses and complaints, but cannot offer urgent medical services nor after-hour care as she works part-time as an Integrative GP. Her time is divided between this service, education, and an Integrative palliative and aged-care service.
Access to after-hours health care For Medicare bulk-billed urgent care and after hours care, open 8am - 8pm 7 days a week, please attend Coffs Harbour Urgent Care Clinic. Additional after-hours bulk-billed care is provided by the ‘National Home Doctor Service’ which can be contacted on 13 7425 open weeknights 6:00pm to 8:00am, weekends from 12 noon Saturday, all day Sunday and Public Holidays.
In emergency situations call 000 or attend Bellingen hospital or Coffs Harbour hospital Emergency Departments.
For the Integrative Palliative Care service Dr Lisa does provide in and after-hours integrative palliative care service with an on-call service provided seven days as week. Please request palliative care services and assessment directly via our Contact Us page rather than booking on-line. We will then contact you directly to arrange an initial appointment as soon as possible to assess the integrative services needed. We can arrange home or residential aged care facility visits. For collaborative integrative multi-disciplinary care Dr Lisa refers to the local practitioners in the Palliative Care Circle to form a coordinated care plan for the patient and family/carers. Dr Lisa also refers to the Mid-North Coast specialist palliative care community service and local palliative care specialists if needed.
Payment When you book an appointment you will be asked to provide credit card information. A holding fee will be retained for 7 days when you book for the 60 minute and 90 minute consults, $100 and $150 respectively at the time of booking these extended appointments. Note this holding fee is not a deposit, so the full fee will be charged after the consult. For all appointments your credit card will not be charged until the visit has been completed. You will automatically be emailed a receipt when the payment is processed. We will transmit your payment to Medicare. Medicare reimburses you the nominated rebate amount which is set by Medicare. Medicare requires the full private fee to paid before it will reimburse the patient’s rebate.
Concession rates are available to concession card holders as we do not provide bulk billing. You must present a valid concession card during the appointment for the full priced rate to be changed to the concession rate. Concession cards accepted are those held by disability pensioners, aged pensioners and all other government issued pension cards, healthcare cards and children of healthcare card holders. In order to obtain a concession rate, book a full priced appointment on the on-line booking platform, then present your card during the appointment and a concession rate will be applied.
Appointments It is important to note that Medicare necessitates an annual face-to-face appointment to qualify for telehealth/telephone rebates, should they be required. While in-person consultations are preferred, telephone and telehealth video options are available for on-going and follow-up care as needed.
All initial appointments are conducted face-to-face. These sessions are of an extended duration to ensure a comprehensive understanding of your health needs and to establish a holistic approach to your care.
After booking, a link will be sent to you via Automed to fill in and submit on-line a patient registration form.
For all new patients, or if you have not seen Dr Lisa at this practice in the last 12 months, please additionally complete the comprehensive New Patient Integrative Questionnaire via a link that will be sent 7 days prior to your appointment. Rest assured, considerable measures have been implemented to safeguard your information within our data system, secured to the highest level, please check the privacy policy via the link below for how your information is used.
Cancellation Policy If, after booking on this website, you need to cancel an appointment, we ask that you give us at least 24 hours notice so that the appointment may be made available to someone else. For no-show appointments, or appointments canceled less than 24 hours in advance you will be charged a late cancellation/failure to attend fee.
Booking and communication is via Automed’s webpage and AMS Connect mobile App for secure messaging. Automed will enable secure bookings and payments on-line, secure telehealth video consults, texts to confirm bookings and to send reminder and recall messages. After booking an appointment Automed will guide you to download the AMS app on to your phone. If you prefer not to use your screens you can contact us for other avenues via our Contact Us page. This contact form is linked to our email account which will be checked daily.
Additionally, for those that would prefer to make an appointment via phone, a dedicated phone line will be manned during certain limited business hours, whilst messages via the website and email will be checked daily each weekday by the receptionist working remotely.
For bookings via phone please message us via our contact page with your request and phone number and our receptionist will arrange a time to call to book.
Please note the practice will not have a receptionist on-site but the Mid North Coast Specialist Outreach Clinic, where our practice is located, will have receptionists who will direct you to a separate waiting area near our practice room for face-to-face appointments.
Anthroposophical Medicines Appointments do not include the cost of any recommended Anthroposophic medicines, which generally range from $20-50 each. Some medicines are stocked in the office, but most will need to be ordered. Patients can ring and pay the pharmacy directly over the phone for delivery to their home.
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Our Privacy Policy is to provide information to you, on how your personal information (which includes your health information) is collected and used within Sophia Integrative Medicine, and the circumstances in which we may share it with third parties.
Records will be kept of your visits and treatment. Your medical record is a confidential document. The contents will be divulged only with your consent or where justified by law. You are entitled to see or correct your patient records at any stage. We comply with the Privacy Act 2000 and the Health Records Act 2001 including the way we store, use and disclose health information.